Syniverse is known as the world’s most connected company. From powering the technology behind smart vehicles that respond to traffic changes in real time to keeping travelers connected across borders, Syniverse is at the forefront of innovation. We proudly collaborate with some of the most iconic global brands-eight of the top 10 banks, four of the top five global tech giants, and over 900 communication service providers. Our culture promotes innovation and provides our talented professionals with rewarding careers and excellent benefits.
Job Title: Operations Analyst I
Qualification: B.E/B.Tech/B.Sc
Experience: 0 – 2 Years
Salary/CTC: Industry Best
Work Location: Bangalore / Hyderabad
Who We’re Looking For
The Operations Analyst I is an entry-level technical role, responsible for delivering solutions to complex issues. As a foundational member of the support team, you will tackle customer inquiries, application issues, and technical problems that require research and analysis. This is a great opportunity for individuals starting their careers in tech operations and support.
Key Responsibilities
- Deliver technical support by diagnosing problems and identifying effective solutions.
- Adhere to SLA standards by following up, escalating, and resolving support tickets within set timelines.
- Analyze support metrics to identify patterns and root causes of performance issues or achievements.
- Participate in ticket reviews to ensure accurate resolutions are delivered.
- Prepare regular reports detailing tasks and outcomes as required by management.
- Document new solutions and develop support scripts ready for production use.
- Continuously monitor production systems for health checks, resource use, transfer rates, logs, and database activity.
- Monitor application performance including file processing, data load, task scheduling, reports, dashboards, and logs.
- Use alarm and monitoring tools to interpret issues, resolve or escalate based on severity.
- Contribute to technical solution development for new business initiatives.
- May assist with provisioning tasks as needed.
Education, Skills & Experience
- Bachelor’s degree in Computer Science, Electronics, Telecommunication, or a related field.
- 0–2 years of relevant experience in application support, tech customer service, problem management, relational databases, programming, or software development.
- Preferred certifications: Oracle Certified Professional (OCP), Oracle Certified Associate (OCA), Microsoft SQL Server Certification.
- Previous experience in telecom operations is a plus.
Additional Requirements
- Must be open to working in 24/7 rotational shifts including weekends and holidays.
- Strong communication skills for effectively updating teams and management.
- Capable of working independently and collaboratively within a team.
- Exceptional analytical, multitasking, and troubleshooting abilities.
- Detail-oriented and familiar with system testing and support techniques.
How to Apply:
Click the link below to apply for the Syniverse Recruitment 2025. Apply before the deadline!
Click Here to Apply for Syniverse Recruitment 2025 Hiring
Note: Only shortlisted candidates will be contacted via email or phone for the next steps in the interview process.
