Prodapt is conducting a Walk-in Drive in 2025 for the position of International Chat Support. This opportunity is open to candidates from any academic background. Whether you’re a fresher or have up to 3 years of experience, this is an excellent chance to join a growing team in Chennai. The walk-in interviews will be held from 24th to 26th June 2025. Below are the complete details regarding eligibility, role expectations, and venue information.
Prodapt Walk-in Drive 2025 – At a Glance
- Position: International Chat Support
- Hiring Mode: Walk-in Interview
- Educational Qualification: Any Degree (Any Stream)
- Experience Required: 0 to 3 Years
- Compensation: As per industry standards
- Location: Chennai
- Interview Dates: 24th – 26th June 2025
- Interview Timing: 12:30 PM – 4:30 PM
Eligibility Criteria
Role: International Chat Support (Telecom Sector)
- Education: Open to graduates from any discipline.
- Experience: Candidates with previous exposure to international chat support in domains like telecom, broadband, or antivirus will be preferred.
Required Skills
- Excellent written and spoken English communication.
- Hands-on experience with CRM tools and ticketing platforms.
- Strong multitasking capabilities and effective issue resolution skills.
- Attention to detail with a proactive problem-solving approach.
Primary Responsibilities
Customer Engagement:
- Handle real-time customer queries via chat, focusing on telecom-related concerns.
- Deliver prompt and efficient support to enhance the overall customer experience.
Operational Compliance:
- Follow organizational SOPs and compliance protocols.
- Document customer interactions and resolutions accurately within the CRM system.
Team Coordination:
- Collaborate with internal departments for quicker problem resolution.
- Participate in regular training sessions and team meetings for process updates.
Performance & Metrics:
- Achieve performance targets such as NPS, resolution rate, and first response time.
- Contribute to quality improvement by sharing constructive feedback.
Other Key Requirements
- Shifts: Should be open to working night shifts (includes shift allowance and cab facility).
- Work Mode: Fully on-site; 5 working days per week.
- Academic Criteria: No active backlogs will be entertained.
- Language: Strong command over English is essential.
Selection Procedure
- Initial HR Screening
- Typing Test – Minimum 35 Words Per Minute
- Grammar Test – EF SET preferred score: 70
- L1 Technical Round – Conducted by Team Lead
- L2 Final Interview – With Hiring Manager
How to Apply?
If you meet the eligibility requirements and are enthusiastic about building a career in customer support, attend the walk-in interview directly between 24th and 26th June 2025, from 12:30 PM to 4:30 PM.
Click here for venue details and further information
