When we say something is “the stuff dreams are made of,” we’re not just talking about fantasy worlds, superheroes, or nature’s wonders. At Warner Bros. Discovery (WBD), it’s about the people behind the magic – storytellers, innovators, and support teams working together to create something extraordinary. From creative talent to tech visionaries, WBD offers meaningful careers, exceptional benefits, and the tools to help you grow into your best self. Here, you’re supported. Here, you’re celebrated. Here, you can thrive.
Role: Analyst – Tech Support
Qualification: B.E / B.Tech / B.Sc / BCA
Experience: 0 – 1 Year (Freshers Eligible)
Location: Hyderabad
Salary: Best in Industry
Job Description
As a Tech Support Analyst, you’ll be a part of WBD’s global IT support team, providing remote assistance to employees across the world. Your mission is to resolve technical queries promptly and professionally while delivering a great user experience.
Primary Responsibilities
IT Support & Administration
- Act as the first line of support via ServiceNow Live Chat and Phone – timely and accurate response is key.
- Deliver troubleshooting support remotely using Zoom and other remote-access tools.
- Resolve incidents and service requests submitted through ServiceNow.
- Utilize internal IT platforms such as Okta Admin, Active Directory, Intune, Zoom, etc., to resolve technical issues at the first level.
Documentation & Communication
- Properly log all incidents and support activities in the ServiceNow system.
- Identify outdated support documents and escalate for updates.
- Keep end-users regularly informed about the status and resolution of their support tickets.
Device & OS Support
- Support across multiple platforms – Windows, macOS, iOS, and Android.
- Assist with device setup and issue resolution for Apple, Dell, and Lenovo hardware.
- Help configure and support printers and multi-function printers (MFPs) in WBD’s infrastructure.
- Take on other tasks as assigned by your manager on an ad-hoc basis.
Required Skills & Experience
- Educational background in Information Technology or Telecommunications is preferred.
- Strong analytical skills and a proactive approach to problem-solving.
- Awareness of IT security issues, potential system outages, and common support challenges.
- Strong verbal and written communication skills in English (Upper-Intermediate level or higher).
- Able to work effectively both independently and within a team environment.
- Capable of handling multiple tasks and prioritizing based on criticality.
- Flexibility to work across time zones and adjust to varying shift patterns.
- Must be available for 100% onsite work, including weekends, public holidays, and rotating shifts.
Eligibility Criteria
- 0 to 1 year of experience in an IT support or technical helpdesk environment.
- Bachelor’s degree in a relevant stream (e.g., BCA, B.Sc IT, B.E, or B.Tech).
- A customer-first approach with a commitment to delivering positive service experiences.
- Ability to adapt quickly to changing team dynamics and workload demands.
What WBD Expects from You
- Diligent and timely execution of your responsibilities, including effective time management.
- Consistent, respectful, and solution-oriented communication with users.
- Responsible use of company tools and maintaining WBD’s reputation.
- A willingness to continuously upgrade your technical knowledge and stay current.
- Compliance with all internal company policies, confidentiality agreements, and security protocols.
- Observance of health, safety, and fire protection procedures.
- Flexibility in supporting additional tasks or projects based on team needs and your capabilities.
How to Apply
Interested in joining Warner Bros. Discovery as an Analyst – Tech Support?
[Click Here to Apply Now]
Note: Only shortlisted candidates will be contacted via email or phone for the next steps in the recruitment process.
