Cognizant Hiring Customer Support Representative (Work From Home)

Cognizant Hiring Customer Support Representative:- hiring freshers for Customer Support Representative. Candidates with Bachelor’s/ Master’s degree are eligible to apply. The detailed eligibility and application process are given below.

 

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About Cognizant:-

Cognizant Hiring Customer Support Representative

Company Name	Cognizant
Post Name	Customer Support Representative
Qualification	Bachelor’s Degree
Branch	Any Branches
Batch	Recent Batches
Salary	Up to ₹ 4.8 LPA*
Experience	Freshers ( 0 – 3 Years)
Job Location	Hyderabad
Last Date	ASAP

Required Qualification:-

• Bachelor’s degree in Business Administration, Finance, or related field preferred.

 

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Job Responsibilities:-

• Respond promptly to customer inquiries via mail and chat channels regarding mortgage products, services, and account information.
• Assist customers with inquiries related to mortgage applications, approvals, payments, and account maintenance.
• Provide accurate and detailed information to customers regarding mortgage rates, terms, and eligibility requirements.
• Address customer concerns, complaints, and escalations in a professional and empathetic manner, striving for first-contact resolution whenever possible.
• Collaborate with internal teams such as loan officers, underwriters, and servicing departments to resolve customer issues and ensure a positive customer experience.
• Maintain thorough and up-to-date knowledge of mortgage industry regulations, policies, and procedures.
• Identify opportunities to enhance the customer experience and provide feedback to management for process improvement.
• Adhere to company policies, guidelines, and compliance standards always.

Skills Required:-

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• Previous experience in mortgage customer support, banking, or financial services is highly desirable.
• Strong knowledge of mortgage products, loan servicing, and industry terminology.
• Excellent written and verbal communication skills with a keen attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathetic and patient demeanor with a customer-centric mindset.
• Proficiency in using customer relationship management (CRM) software and chat platforms.
• Demonstrated problem-solving skills and ability to work effectively both independently and as part of a team.
• Availability to work flexible hours, including evenings and weekends, as needed.

Selection Process For Drive:-