Capgemini Off Campus Drive 2025 : Capgemini is hiring freshers through its Off Campus Drive 2025 for the Contact Support Group (CSG) role under the Capgemini Exceller program. Candidates who completed a 3-year degree or diploma in the 2025 batch are eligible. The job location is Noida.
Capgemini Off Campus Drive 2025 – Overview
Company: Capgemini
Website: www.capgemini.com
Role: Contact Support Group (CSG)
Qualification: Any 3-year Graduation / Diploma
Experience: Freshers
Batch: 2025
Salary: ₹3.25 LPA
Location: Noida
Application Deadline: 10 January 2026, 11:59 PM
Important Requirement
Candidates must have an active DigiLocker account and mobile number linked to their Aadhaar.
As part of Capgemini’s diversity initiatives, female candidates are strongly encouraged to apply.
About the Role – CSG IT Enablers (Contact Support Group)
CSG is the first line of support in Capgemini’s Cloud & Infra Services (CIS) division. The team handles IT infrastructure incidents and service requests through various channels such as email, voice, chat, self-service portals, and BOTs.
Based on your profile and assessments, you may be selected as part of this team to ensure fast, effective incident resolution and enhance end-user experience. Candidates must be flexible to work in 24×7 rotational shifts across different time zones.
Job Responsibilities
Deliver high-quality customer service, technical troubleshooting, and issue resolution across voice and digital support channels.
Manage tickets: assign priority, classify issues, track progress, and keep users updated.
Use ticket analytics and tools to support business intelligence activities.
Maintain effective customer communications from greeting to call closure.
Utilize Capgemini’s AI BOT “CHIP” to address basic customer inquiries.
Handle service emails efficiently to reduce back-and-forth communication.
Manage knowledge base content to aid in faster issue resolution.
Support customers across Telecom, Financial Services, Healthcare, and Technology domains.
Troubleshoot issues related to internet connectivity, password resets, session resets, etc.
Aim for first-contact resolution wherever possible.
Demonstrate empathy, professionalism, and strong listening skills during customer interactions.
Desired Skills
Excellent communication and English-speaking skills.
Strong interpersonal abilities and capability to work under pressure.
Basic computer knowledge.
Willingness to work in a 24/7 environment, including night shifts.
Open to signing Service Level Agreements (SLA) and performance KPIs.
Flexibility to relocate to any company location.
Eligibility
Must have completed a 3-year diploma or graduation in 2025.
Must be an Indian citizen.
Please Note
Only shortlisted candidates will be called for the assessment process.
The entire selection process will be conducted virtually.
Candidates must arrange the necessary infrastructure for online assessments.
Disclaimer
By participating in the recruitment process, candidates agree to follow the company’s selection procedure. Shortlisting and selection are solely at the discretion of Capgemini. Registration does not guarantee a call or offer letter.
How to Apply for Capgemini Off Campus Drive 2025
Interested and eligible candidates can apply online using the link below:
👉 Apply Here: [Click Here]