Wipro Requirement 2022 | For Process Specialist | Apply Now

Wipro Hiring 2022

Wipro Requirement 2022 | For Process Specialist | Apply Now

 

Wipro is hiring for the post of Process Specialist. Students from Any Background can apply for Wipro Requirement 2022. Interested and eligible candidates can read more details below.

 

Recruitment :

Company Name : Wipro

Post Name: Process Specialist

Degree : Any Graduate

Branch : Any Stream

Batch : 2018 / 2019 / 2020 / 2021 / 2022

Experience : 0 – 2 year*

CTC : ₹ 3.5 LPA*

Location: Hyderabad

 

 

 

Job Description:

  1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  3. Update own availability in the RAVE system to ensure productivity of the process
  4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  5. Follow standard processes and procedures to resolve all client queries
  6. Resolve client queries as per the SLA’s defined in the contract
  7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  9. Document and analyze call logs to spot most occurring trends to prevent future problems
  10. Maintain and update self-help documents for customers to speedup resolution time
  11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  12. Ensure all product information and disclosures are given to clients before and after the call/email requests
  13. Avoids legal challenges by complying with service agreements

Requirements:

Knowledgeable about the competency requirements. Demonstrates (imparts) frequently with minimal support and guidance.

Process Knowledge – Knowledge of assigned process, tools and systems

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Applies the competency in all situations and is serves as a guide to others as well.

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization

 

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