Wipro Off Campus Hiring 2022 | For Production Agent | Apply Now

Wipro Off-campus Drive 2022

Wipro Off Campus Hiring 2022 | For Production Agent | Apply Now

 

Wipro is hiring for the post of Production Agent. Students from Any Background can apply for Wipro Off Campus Hiring 2022. Interested and eligible candidates can read more details below.

 

Wipro Recruitment :

Organization Name Wipro
Post Name Production Agent
Degree Any Graduate
Batch 2018, 19, 20, 21, 22
Salary INR 3.5 LPA ( Expected )
Experience Fresher 
Location Hyderabad

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Responsibility:

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

  1. Support process by managing transactions as per required quality standards
    1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    3. Update own availability in the RAVE system to ensure productivity of the process
    4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    5. Follow standard processes and procedures to resolve all client queries
    6. Resolve client queries as per the SLA’s defined in the contract
    7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    9. Document and analyze call logs to spot most occurring trends to prevent future problems

Requirements:

  • Collaborative working
  • Problem solving and decision making
  • Attention to Detail
  • Execution Excellence
  • Client (Internal) Centricity
  • Effective Communication
  • Process Knowledge – Knowledge of assigned process, tools and systems

 

About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities, to thrive in an ever-changing world.

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