Wipro Off Campus Hiring 2022 | For IT Service desk Executive | Apply Now

Wipro Off Campus Hiring 2022

Wipro Off Campus Hiring 2022 | For IT Service desk Executive | Apply Now


Wipro is hiring for the post of IT Service desk Executive. Students from Any Background can apply for Wipro Off Campus Hiring 2022. Interested and eligible candidates can read more details below.



Recruitment :

Company Name Wipro
Post Name IT Service desk Executive
Degree Bachelor’s degree
Branch Any Stream
Batch 2018 / 2021 / 2020 / 2021 / 2022
Salary ₹ 3.5 LPA ( Expected )
Experience Fresher ( 0 – 1 years* )
Location Pan India



Job Description:

  • Answer calls and Service Requests from end users and track status and progress to resolution.
  • Main responsibilities:
  • Adherence to policies and procedures, closure of open calls after resolution.
  • Major activities:
  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database



  • A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)
  • Confirmable working in Rotational shifts

About Company:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities, to thrive in an ever-changing world.


Wipro Off Campus Hiring 2022. | Apply Now Apply Before the link Expires. 



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