American Express Hiring Fresher Drive For TCPS Analyst

American Express is looking Freshers for TCPS Analyst. Candidates with Any Graduate – Any Recent Batches Batch are eligible to apply. The detailed eligibility and application process are given below.

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American Express Hiring Fresher Drive

Table of Contents

Company Name: American Express

Job Role: TCPS Analyst

Qualification: Any Graduate

Batch: 2019, 2020, 2021, 2022, 2023 & 2024

Experience : Fresher (0 – 2 Years)

Salary: ₹ 5.5 LPA*

Job Location: Across India

Last Date: ASAP

Job Description For TCPS Analyst

You may visit the career opportunities section on our campus recruitment website. Each role is aligned with your respective academic qualifications to choose from.

Academic Qualifications and Certifications:

Any Graduate Can Apply This Job
Graduate with 0 – 3 years of Prior Experience
Work in a 24*7 work environment in a customer facing calling profile

Key Responsibilities For TCPS Analyst

Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
Handle Escheatment calls and faxes.
Process Refund Requests, Overspend and Excessive balance cases
Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Respond to customer escalation and conduct a root cause analysis of the escalation
Leverage expertise in analyzing risk related data, identifying fraud connections
Manage change effectively to meet / exceed performance targets

Cognizant Careers Hiring For Trainee Junior Data Analyst

Knowledge and Skills TCPS Analyst

Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
Good oral and written communication skills in English
Good listening and decision-making skills.
An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
Should not be on any form of counselling.
Last year performance rating should be Minimum G3/L3.