Amdocs Recruitment 2022 | For TBO Analyst | Apply Now

Amdocs Recruitment 2022

Amdocs Recruitment 2022 | For TBO Analyst | Apply Now

 

Amdocs is hiring for the post of TBO Analyst. Students from CS Background can apply for Amdocs Recruitment 2022. Interested and eligible candidates can read more details below.

 

Recruitment :

Company Name : Amdocs

Post Name: TBO Analyst

Degree :  BSc / BCS / BCA / MSc

Branch : CS / IT

Batch : 2021

Experience : freshers

CTC :  ₹ 3.5 LPA ( Excepted )*

Location: Pune

 

 

 

Job Description:

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • You will ensure crystal clear communication and documentation as a point of contact.
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.

Requirements:

  • 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
  • 55% throughout academics, with no gaps or breaks/year down
  • Excellent communication skills
  • Location – Pune

 

Amdocs Recruitment 2022. | Apply Now Apply Before the link Expires. Amdocs Recruitment Off Campus For Freshers.,,,,,

 

 

Join WhatsApp : Click Here

 

Join Telegram : Click Here

Apply Now Stock Illustrations – 8,032 Apply Now Stock Illustrations, Vectors & Clipart - Dreamstime

Apply Now

 

Job For Fresher

 

📌 Learn JAVA: Placement Kit

 

Share This Information To Your Friends and Your College Group’s, To Help Them !