Amazon Recruitment Drive 2022 | For Support Analyst | Apply Now

Amazon Recruitment Drive 2022

Amazon Recruitment Drive 2022 | For Support Analyst | Apply Now !

 

Amazon has announced a job notification for the post of Support Analyst. A student from various disciplines can apply for Amazon Off Campus 2022. Interested and eligible candidates can read more details below. (Amazon Recruitment Drive 2022)

 

Recruitment :

Company Name : Amazon

Post Name: Support Analyst

Degree : Any Graduate

Branch : Any Branch

Batch : 2017/18/19/20/21/2022

Experience : freshers (0 – 4 years*)

CTC : ₹4 LPA*

Location: Chennai

 

Job Responsibilities:

Must be able to interact with an external parties like customers and suppliers comfortably.

Process and respond to phone calls and emails received from publishers.

Respond to queries sent to the KDP forums.

Investigate payment concerns brought up by customers.

Route payment concerns to Accounts Payable.

Reprocess stuck books through the system.

Route issues and bugs that need engineering expertise to the development teams.

Remove certain content as it is identified by the QA team.

Notify vendors that their content has been removed.

Maintain and improve a knowledge base with unique vendor requests and their solutions.

Work on developing responses for common questions

Work with customer service manager in documenting process flows.

Eligibility Criteria:

Any Graduate degree from any stream.

Committed to quality, including security and performance

Strong interpersonal, communication, and presentation skills

Preferred skill:

Additional computer skills certifications in web technologies are preferable.

Experience in web-enabled software products or services is highly preferred.

Should be able to understand a complex problem and respond to publishers.

Basic familiarity with web technologies and html is highly desirable.

Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.

Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.

Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required

College graduates preferred, mandatory.

 

About Amazon:

Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.

 

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