Amazon Hiring Drive 2022 | For Voice Process | Apply Now

Amazon Recruitment Drive 2022

Amazon Hiring Drive 2022 | For Voice Process | Apply Now !

 

Amazon has announced a job notification for the post of Voice Process. A student from various disciplines can apply for Amazon Off Campus 2022. Interested and eligible candidates can read more details below. (Amazon Hiring Drive 2022)

 

Recruitment :

Company Name : Amazon

Post Name: Voice Process

Degree : Any Graduate

Branch : Any Stream

Batch : 2017/2018/2019/2020/2021/2022

Experience : Freshers (0 – 5 years*)

CTC : ₹4 LPA*

Location: Work From Home (Mumbai)

 

Job Responsibilities:

  • The Seller Support Associate demonstrates end-to-end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear, and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Eligibility Criteria:

  • Any Graduate from Any Stream
  • 0 – 1-year work experience
  • Any relevant certifications will be an added advantage

Preferred skill:

  • Excellent written and verbal communication in English.
  • Along with English, this role also requires communicating in Hindi.
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have power back up in case of power shut down.
  • Should be willing interact with Seller over calls / email / chat depending on the business need.
  • Should be able to join in 0 – 15 days

 

About Amazon:

Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.

 

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