Accenture Hiring 2022 | For New Associate – Query Management | Apply Now

Accenture Off Campus Hiring 2022

Accenture Hiring 2022 | For New Associate – Query Management | Apply Now

 

Accenture is hiring for the post of New Associate – Query Management. Students from Any Background can apply for Accenture Hiring 2022. Interested and eligible candidates can read more details below.

 

Recruitment :

Company Name Accenture
Post Name New Associate – Query Management
Degree Any Graduate
Batch 2018, 19, 20, 21, 22
Salary INR 3.5 LPA ( Expected )
Experience Freshers ( 0 – 1 years* )
Location Gurugram

Job Responsibilities:

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

Requirements:

  • Any Graduate
  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

 

About Company:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

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